🚨 COVID-19 Notice

Your health and safety always comes first! During these unprecedented times, we’ve been thinking a lot about what's happening in a world dramatically different from the one we knew just a few months ago. For us, it’s always been about starting our day happy with a good soak in the tub, so we’ve focused on yours and ours well-being by taking the highest precautions on our operations to get you your favorite bathe essentials. 

Shipping

✅  Fully operational with extra hygiene measures.

We offer FREE Ground Shipping 🚚  (3-10 Business Days) on all orders. Yeehawww 🎉

UPS 2nd Day Air is available for extra charges calculated based on your distance to our warehouse in NJ. Please make sure to count business days on deliveries when placing an expedited order. For example, Thursday or Friday orders may be delivered on Monday or Tuesdays.

Returns 
In case it was not love at first sight, will 30 days since purchase work for you? 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Please note MONOGRAMMED robes are NONRETURNABLE!

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. 

If any item is unbagged and unfolded from original packaging there will be $7 sanitation/restock fee which will be deducted from your refund!

Please email hello@kottona.com to request your return including your original order number, item & quantity to return. We'll email you a pre-paid return label but just in case please refer our return address below!

Return Address:

Kottona Home Textiles
65 Railroad Ave Ste 5A
Ridgefield, NJ 07657

Additional non-returnable items: 
- Gift cards

To complete your return, we'll just need your original order confirmation email details.

!!! Please do NOT send your purchase back to the manufacturer !!!

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kottona.com 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kottona.com and send your item to:

Kottona Home Textiles
65 Railroad Ave Ste 5A
Ridgefield, NJ  07657

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.